Customer Service Module (CSM)
  
The customer service module has been designed to provide support to customer service representatives, whose responsibility it is to deal with customers who raise issues or problems, and help to resolve them. It will ensure that your customers are not deserted. Using the customer service module prevents a customer's request for information or help from ending up 'lost in the system' or neglected.

To achieve this, it provides two main services:

1. It enables customer service representatives to give prompt, personal responses to customer inquiries, thus improving customer satisfaction, loyalty and retention.
2. All interactions are logged, thus patterns in customer feedback can be seen, and decisions on how to improve the service can be made accordingly.

Business Management System (BMS)
  
Business Management System (BMS) helps all types of businesses keep track daily operations such as:

1. Sales:  Quotation,  Invoice and Receipt Printing.
2. Purchase: Purchase List, Purchase Transaction and Payment Details.
3. Inventory: Maintain Product Categories and Product Items.
4. Reports: Monthly Statements and Sales / Purchase Statistics.

We also provide full scale customization services accomplishing our mission. 

Supply Chain Manager (SCM)

Trace your business activity. Your Raw Material Suppliers (RMS), your Manufactory, your Assembling line, your forwarding actors up to your warehouse are easily monitored.
       
SCM creates, manages and assigns roles to trading partners. Creates orders to direct suppliers – and to indirect ones when relevant – assigns all trading partners necessary to fulfill each order. Orders can be attached with free format documents as plans, spreadsheets and texts.
     
Whatever our customer does, he is in the middle of a supply chain - he has buyers upstream and suppliers or forwarders downstream. In most cases our customers have only commercial contacts with one level above them – their customers – and two levels below them, their suppliers and their suppliers’ suppliers. Some roles can be cumulative.

The Supply Chain Manager can for instance also be either a trader or a client or even a manufacturer.

Knowledge Management System (KMS)

Knowledge Management System (KMS) provides quick access to requirement and planning, documents, process ideas, best practices, lessons learned, automation plan generation, and verification validation procedures. It is designed knowledge reuse and sharing, enabling personal knowledge to become organizational knowledge and organizational knowledge to become personal knowledge. KMS also provides the capability to support multiple work groups or "communities of practice." KMS is designed for those individuals across an organizational involved in program/project planning, execution, and review. Principle users include program executives, program/project managers, project team members, and other members of the organization.

Integrated Business Information System  (IBIS) 
 
The  Integrated Business Information (IBIS) is a comprehensive system developed to monitor and expedite VSAT Hardware sales, customer payments, receipts, bank transfers, reconciliation of bank accounts and cash flows. Its object-oriented architecture and the industry standard technology platforms allow you to migrate to future software releases keeping your customizations intact, without requiring major software enhancements.This product can be customized according to the clients requirement.

Strategic Parts Management System (SPMS)

The Strategic Parts Management System (SPMS) is time-tested family  of complete solutions, addressing the operational requirements  of motor vehicle manufacturers, importers and distributors.

The Strategic Parts Management System ensures that you can provide the  highest level of service to your  dealers. With the SPMS, you can measure  the performance of your part vendors in  meeting your parts order requirements.  The system provides scheduled  parts order replenishments, taking into account  vendor lead times  to ensure that parts continuously flow through the logistical  pipeline  to meet future demands.
   

Lead Manager (LM)

The Lead Manager (LM) Product is aimed for assisting consultancies, which fulfill leads generated by Organizations or People. 
 
This project has four modules, namely Users Module, Lead Management Module, Commissions Module and Reporting Module. Users module deals with creating users and assign them to different departments. Users are categorized into Sales Department and Lead Generation Department. Admin creates leads and assign leads to the Sales Department Users, Which are processed by them and sent back to the concerned Admin for approval. 
     
Lead Generation Department people can also get the leads from different Organizations. Users to work on the Leads which can be automatically assigned to Users according to predefined criteria, and also Manually. Commission is the reward paid to user by the administrator for participating in  lead processing.  Reporting module helps in finding the total leads processed per daily, weekly and monthly by a particular users, etc.